Working time: Mo-Su 09.00-20.00
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We send orders worldwide by Russian Post.

The total amount of your order includes your products cost and shipping cost. The shipping fee depends on total order quantity, parcel weight, shipping method and, of course, on the country we ship to. After successful completion of your order payment our manager will contact you to agree on some necessary details. You need to confirm your shipping address, phone number and recipient name. When confirmation is finished, we start arranging your order.

We usually ship out next day after receiving payment. But in some circumstances our shipping capacity can be exceeded, causing a delay of up to 3 extra days. Should this occur, your order will be marked for urgent delivery on the following day and shipped out asap.

Delivery time depends on the shipping method chosen and destination country. Average delivery timeframe is two to 4 weeks. But in some cases for some technical reasons a delay may be caused. MadinailShop is not responsible for delays caused at Russian Post for technical reasons.

If for any reason your order is returned to us (e.g., incorrect address), we will inform you immediately via email or whatsapp when the item is received. You will be given a choice as to whether the item is sent out again, or a refund is processed. Please note, for items that are undelivered through fault of the customer we reserve the right to deduct our outwardly shipping fees from the refund total.